Ticket Reduction
Simplilearn strives for customer delight through premier professional training but faces support challenges with 16,000 biweekly queries. UX research must identify reasons and offer solutions to reduce these queries and improve learner experiences
Eat X - Food Ordering Application
Eat X revolutionizes modern kitchens with an AI-driven operating system, offering exclusive online ordering spaces for food brands. By providing personalized experiences and crypto-based rewards, Eat X enhances customer satisfaction and loyalty.
Careers Module - Job Guarantee Program
Simplilearn, a top online bootcamp, empowers professionals with diverse courses and certifications. Their Job Guarantee Program, collaborating with service providers, ensures a 100% refund if learners don't secure a job within 6 months of graduation.
CKOS - Cloud Kitchen Operating System
FoodStreet.in uses AI-aided tech for online cloud kitchen brands and shared kitchen spaces. CKOS is a SaaS platform that enhances operations management, productivity, and customer satisfaction.
Udhavi - Helping Mobile App
The Udhavi mobile app is a platform designed to facilitate community volunteering by connecting volunteers with help activity requestors.